Refund policy
At KyauDome, we strive to ensure your satisfaction with every purchase of Mice, Keyboards, and Controllers. Please review our refund policy below for a clear understanding of your rights and our procedures.
Eligibility for Refunds
To qualify for a refund, items must be returned within 30 days of delivery. Products must be in their original condition, unused, and include all original packaging, accessories, and documentation. We reserve the right to refuse refunds for items that show signs of wear, damage, or misuse.
Non-Refundable Items
The following items are not eligible for refunds:
- Software or digital downloads
- Gift cards or promotional credits
- Items marked as "Final Sale" or "Clearance"
- Products damaged due to improper handling or unauthorized modifications
Return Process
To initiate a refund, please contact our support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and shipping instructions. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
Refund Timeline
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at purchase. Depending on your financial institution, it may take additional time for the refund to appear in your account.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including any return shipping costs, after verifying the issue.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.
Contact Us
For any questions or concerns regarding our refund policy, please email us at [email protected]. We are here to assist you.