Faq
Frequently Asked Questions
What products does KyauDome offer?
KyauDome specializes in high-performance gaming and productivity peripherals, including mice, keyboards, and controllers. We carefully curate our selection to ensure quality and reliability for all users.
How can I place an order?
Simply browse our product categories, add desired items to your cart, and proceed to checkout. You will be guided through a secure payment process. No account registration is required to complete your purchase.
What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout. All transactions are encrypted for your safety.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected. Standard delivery typically takes 5–10 business days, while expedited options are available for faster service. You will receive a tracking number once your order is dispatched.
Do you ship internationally?
Yes, KyauDome ships to most countries worldwide. International shipping times and costs will be calculated at checkout. Please note that customs duties or taxes may apply depending on your country’s regulations.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. If you receive a defective or incorrect product, please contact us at [email protected] within 7 days of delivery for a replacement or refund.
How do I initiate a return or exchange?
To start a return or exchange, email us at [email protected] with your order number and reason for return. Our team will provide instructions and a return authorization if applicable. Return shipping costs are covered for defective items.
Can I cancel or modify my order after placing it?
Orders can be canceled or modified within 1 hour of placement. Please contact us immediately at [email protected] with your order details. After this window, orders may have already been processed and cannot be changed.
What should I do if my order arrives damaged?
If your order arrives damaged, please take photos of the packaging and product, and email us at [email protected] within 48 hours of delivery. We will arrange a replacement or refund promptly.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our carrier’s website to monitor your delivery status.
Do you offer warranty on products?
Yes, all products sold by KyauDome come with a manufacturer’s warranty, typically ranging from 1 to 2 years. Warranty terms vary by brand. For warranty claims, please contact us at [email protected] with your order details.
How do I contact customer support?
For any questions or assistance, please email us at [email protected]. Our team aims to respond within 24 hours on business days. We are here to help with orders, product inquiries, or any concerns.